Privacy Policy and Cookie Policy

(1) WHAT INFORMATION DO WE COLLECT?

We may collect, store and use the following kinds of personal information:

1. information about your computer and about your visits to and use of this website (including your IP address).
2. information that you provide to us for the purpose of registering with us (including making enquiries)
3. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
4. any other information that you choose to send to us

(2) COOKIES

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245.

Session cookie: Our website runs on a Content Management System and cookies are used to store basic data on your interactions with the system, and whether you have logged in. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html.

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies might be set by LinkedIn, Twitter, Facebook, Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

The information above is given in good faith. However, if you are unsure about any of the specific points of the EU Cookie Law we recommend you consult your legal advisors.

(3) USING YOUR PERSONAL INFORMATION

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

1. administer the website
2. improve your browsing experience by personalising the website
3. enable your use of the services available on the website
4. send you general (non-marketing) commercial communications
5. send you email notifications which you have specifically requested
6. send to you marketing communications relating to our business where you have specifically agreed to this, by email (you can inform us at any time if you no longer require marketing communications)
7. provide third parties with statistical information about our users – but this information will not be used to identify any individual user
8. deal with enquiries and complaints made by or about you relating to the website

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

(4) DISCLOSURES

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

1. to the extent that we are required to do so by law;
2. in connection with any legal proceedings or prospective legal proceedings;
3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention);
4. to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) INTERNATIONAL DATA TRANSFERS

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(6) SECURITY OF YOUR PERSONAL INFORMATION

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password and firewall protected servers.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website)

(7) POLICY AMENDMENTS

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(8) YOUR RIGHTS

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

• the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(9) THIRD PARTY WEBSITES

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) UPDATING INFORMATION

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) USE OF OUR MOBILE APPLICATION

In addition to our website, we provide a mobile application (the “App”), including versions made available via the Apple App Store and Google Play Store. This section explains how we collect and use personal data when you use the App. Unless stated otherwise, the rest of this Privacy Policy applies equally to your use of the App.

Information We Collect Through the App

When you use the App, we may collect and process the following types of information:

Account and identification information

• If the App requires you to log in, we collect information needed to create and manage your account, such as your email address, username and password, and any customer or account number associated with your business relationship with us.

• Order and service information

• When you place an order for linen or related services through the App, we collect details of that order, including:
  • Date and time of the order
  • Product name or description
  • Quantities ordered
  • Any comments or special instructions you choose to add
  • Status and history of your orders (for example, pending, processed, delivered)

• Operational and technical information
  We may collect limited technical information required to operate and secure the App, such as your IP address, device type, operating system version, App version, and basic log information (for example, when you log in, submit an order, or experience an error). This information is used to ensure the App works correctly and to help us diagnose and fix technical issues.

The App does not access your device’s contacts, photos, camera, microphone or precise location, and does not track your movements outside the App.

How We Use Information in the App

We use the information collected through the App for the purposes described elsewhere in this Privacy Policy, and in particular to:

• Allow you to log in to the App and manage your account.
• Enable you to place, review and manage orders for linen and related services.
• Process, prepare, despatch and deliver your orders via our operations and delivery teams.
• Maintain an order history so that you and we can view previous orders, track usage and respond to queries.
• Communicate with you about your orders, including confirmations, updates, issues and support.
• Operate, maintain and improve the App, including monitoring performance, resolving errors and ensuring security.
• Comply with our legal and regulatory obligations and enforce our terms and conditions.

We generally process this information because it is necessary to perform our contract with you or your organisation (for example, to accept and fulfil your orders), and because it is in our legitimate interests to operate and improve our services and to keep appropriate records. In some cases we may process information to comply with legal obligations (for example, record-keeping and audit requirements).

Your Choices in the App

Through the App and/or by contacting us using the details set out in this Privacy Policy, you can:

• Review certain account and order information and request corrections where necessary.
• Contact us with any questions about your orders placed via the App.
• Exercise your rights under applicable data protection law (for example, to request access to, deletion of or restriction of your personal data), subject to the conditions and limitations set out in that law.

You may uninstall the App from your device at any time. Uninstalling the App does not by itself delete your account or our records of your past orders; if you wish to exercise any of your data protection rights in relation to those records, please contact us using the details provided in this Privacy Policy.

(12) CONTACT

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to .